CUSTOMER SUPPORT
Frequently Asked Questions
Find answers about fragrance oils, wholesale quantities, samples, payments, delivery and ordering from Oud Al Madina.
Find the Information You Need
PRODUCTS
Products & Fragrance Oils
Oud Al Madina supplies fragrance oils for perfume shops, resellers, distributors and fragrance businesses. Our collection includes a wide range of fragrance styles for different customer preferences and markets.
Available sizes may include 100 ml, 250 ml, 500 ml and 1 kg, depending on the product. Check the individual product page or contact our team to confirm availability.
You can browse the Shop by category, fragrance style or other available filters. If you have a product name or item code, send it to our team and we can help you locate the product.
Yes. Our range is updated as new products and fragrance styles become available.
Stock can change according to demand and supply. For larger or time-sensitive orders, contact us before placing the order to confirm availability.
Wholesale
Wholesale Orders & Quantities
Minimum quantities can vary depending on the product, size and order requirements. Contact us with the products and quantities you need and we will confirm the available options.
Yes. You can combine available products and quantities within the same order.
Pricing may improve for larger or repeat orders depending on the products and volume required. Contact our wholesale team for a quotation.
Yes. Businesses with regular demand can discuss repeat-order requirements and supply arrangements with our team.
Send us:
- Product name or item code
- Required quantity
- Delivery country
- Business name, when applicable
You can use the Wholesale Enquiry form, WhatsApp or email.
SAMPLES
Samples & Product Selection
Sample or smaller-quantity options may be available for selected products. Contact our team with the fragrances you are considering.
Sample pricing and availability depend on the product and quantity requested. Our team will confirm the applicable cost before the order is placed.
Yes. Tell us about the type of fragrances, customers or fragrance families you are looking for and we can help you explore suitable options from our range.
Where available, you can start with smaller quantities and move to larger orders after evaluating the products.
PAYMENT
Pricing & Payment
Available payment methods can include card payment, bank transfer and other payment options shown during checkout.
Tabby or Tamara may be available for eligible UAE orders, subject to the respective provider’s eligibility and approval requirements.
The primary website currency is AED. If multi-currency display is enabled, the converted amount shown should be treated as a convenience unless the payment gateway confirms settlement in that currency.
Yes. Wholesale buyers can request a quotation before confirming larger or specialised orders.
Yes. Order and invoice information can be provided using the billing information submitted during checkout.
SHIPPING
Shipping & Delivery
Yes. UAE delivery is available, including free UAE delivery for qualifying orders above AED 600, subject to our Shipping Policy.
International shipping may be available depending on the destination, products, quantity and courier requirements.
Yes, subject to destination, courier and product requirements. Contact our team for larger GCC orders so the available shipping options can be checked.
Shipping charges depend on the destination, order weight, size and available courier service. Where the checkout can calculate the rate, it will appear at checkout; otherwise our team can provide a quotation.
Delivery times vary according to product availability, destination and courier service. Estimated delivery information is confirmed when the order is processed.
Collection may be available for confirmed orders. Contact the team before visiting so your order and collection arrangements can be confirmed.
Returns
Returns, Issues & Cancellations
Contact us as soon as possible. Cancellation depends on whether the order has already been prepared, processed or dispatched.
Contact our team promptly with your order number and clear information about the issue. We will review it according to our Refund & Returns Policy.
Eligibility depends on the condition of the product and the circumstances of the return. Please review the Refund & Returns Policy before requesting a return.
View Return & Refund Policy
Private Label
Reseller & Private Label Supply
Yes. Oud Al Madina works with perfume shops, online sellers, resellers and other fragrance businesses.
Yes. Businesses looking for larger-volume or repeat supply can contact our wholesale team.
Private-label and reseller supply can be discussed depending on the products, quantities and business requirements.
Send your required fragrance range, approximate quantity, destination and business requirements through the Wholesale Enquiry form.
account
Orders & Customer Accounts
No. You can complete an eligible order as a guest, or create an account for easier access to your order information and addresses.
An account allows you to view previous orders, manage billing and shipping addresses, and update your account information.
When tracking information is available through the website, it can be accessed from your order information. Courier tracking details may also be sent separately.
Select “Lost your password?” on the My Account page and follow the instructions sent to your registered email address.
Still Need Help?
Send us the product, quantity and delivery country and our team will help you with the next step.